The T3sk3y Defenestrator

I recieved the most unbelievable customer service today from a little company named StudBuddy. StudBuddy makes a line of really clever metal shelves that mount between your exposed studs. I originally found them while glancing through the new product section of Workbench (or some other handyman magazine).

I ordered a set for my workshop, but goofed and ordered the set for 16″ studs instead of 24″ studs. Yes, I didn’t realize how big of studs I had. I had full intentions of exchanging them, but forgot for several months. Yesterday, I e-mailed Harry Wood at StudBuddy (yes, really – I can’t make this stuff up) and asked about exchanging them. Here was the reply:

Mark,

This shouldn’t be a problem, give me another day to check inventory on the 24″ items to make sure I can pull off a swap. If I can I will send you the items you need and ask that you find a friend and give them the 16″ items as a Christmas gift from you and Stud Buddy, we will even pay for the freight. I hope this will work for you, we at Stud Buddy Products wish you and your family a Merry Christmas and a Happy New Year.

Kindest Regards,

Harry A. Wood
Customer Service
Stud Buddy Products Inc.

I was absolutely stunned – they were telling me they’d just *give* me another set (keep in mind that it’s a $100+ set that I have) and that they wouldn’t charge me shipping! Not totally believing it, I wrote back Harry to clarify. His response:

Mark,

You got it right just do us a favor tell everyone about our customer service at Stud Buddy Products and wish them a Merry Christmas and a Happy New year.

Kindest Regards,

Harry A. Wood
Customer Service
Stud Buddy Products Inc.

So – I can’t give a stronger testimonial. If you have any need to fix up your unfinished space.. give ‘em a call.

I still think they are on the top 10 list of “Things that look bad in your browser history but aren’t”

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